Frequently Asked Questions
❓ How do I know if the product I’m interested in is in stock?
If you can add it to your cart and complete the purchase, it is immediately available in our warehouse 😊
If a product is out of stock, the purchase button will not appear.
We carry over 10,000 different products in stock, but in very rare cases there may be discrepancies. If that happens, we will contact you before shipping your order. If you have already paid, we will issue a refund using the same payment method.
🔔 The product I’m interested in is out of stock. How will I know when it’s back?
When a product is out of stock, the “Notify me when available” button will appear.
Click it and you will automatically receive an email as soon as the product is back in stock.
This feature is available for registered users only, since your email address is required.
📦 Can I order a product from a company you carry in your store?
Orders with suppliers are usually placed long before you see the products available in our store. Also, many products are limited edition and cannot be reordered.
We usually do not arrange special orders for a single customer, because minimum order quantities are often quite high and waiting times may exceed one month.
However, there’s a good chance we may have already ordered it 😉
Ask us and we’ll let you know if and when we expect it.
📊 Can I order a product in large quantities?
If we do not currently have the quantity you need available, contact us and we’ll let you know whether we can get it and when.
💳 Is there a minimum order amount?
Yes. The minimum order value is €15, excluding shipping costs and cash on delivery fees.
🚚 How many days will delivery take?
Most orders are dispatched by us on the next business day. A small percentage may require 2–3 business days.
From that point on, delivery time depends on the shipping method you selected and your location.
If you need your order by a specific date, please contact us before completing your purchase so we can let you know whether it is feasible.
📬 How are orders shipped?
Orders are shipped with ELTA Courier, Geniki Taxydromiki, or Box Now.
You can track your order progress through your account and, after dispatch, through the courier’s website using the tracking number you will receive by email.
For international shipments, we work with DHL and FedEx.
🎁 Do you offer free shipping?
Yes for shipments in Greece😊
For orders over €55 net value, you get free shipping for the first 2 kilograms.
For orders under €55, shipping costs are €3.50 nationwide for the first 2 kilograms.
🏬 Can I pick up my order myself?
Of course.
You can pick up your order from our address:
40 Theomitoros Street, Agios Dimitrios, 17342, 2nd floor.
You can find information about available pickup days and hours here.
💰 What payment methods do you accept?
You can pay with:
- Credit or debit card
- Iris using our VAT no 036920545
- Cash on delivery
- Bank transfer
- PayPal
Bank transfers must be completed within 3 business days. Any interbank transfer fees are charged to the customer.
Cash on delivery fee: €2.80
PayPal fee: €3
🧾 How can I request an invoice?
Before starting checkout, while you are still in the cart, you will see the “Document Type” field at the bottom left.
Select “Invoice” and then proceed with your order. In the next step, you will be asked for your invoicing details and the system will automatically issue the invoice.
⚠️ Important: If you forget to select “Invoice” before completing your order, the system cannot issue an invoice afterward.
⚡ Can you ship my package immediately even though I paid by bank transfer and the payment has not arrived yet?
If we still have time to prepare the order and the courier has not passed yet, we may be able to.
Send us your payment confirmation by email immediately and let us know that your order is urgent. We will do our best.
📦 Is Saturday delivery available, even with an extra charge?
Saturday delivery is not available.
However, if your area is served by an ELTA Courier or Geniki Taxydromiki branch, you can most likely collect the parcel from their store, provided it is open.
Call them to confirm and have your shipment tracking number ready.
🏦 I placed an order with bank transfer and lost the bank account details. What should I do?
You can find all payment information and our bank account details here.
💡 Faster option: You can also pay via IRIS using our VAT number 036920545 instead of a phone number.
⚠️ If you transfer money from another bank and there are interbank transfer fees, you must include them in the transfer amount so that we receive the full value of your order.
💳 I tried to pay by card but the payment was not completed. What should I do?
If the card payment was not completed due to timeout, incorrect codes, or an interruption during the process, you do not necessarily need to place a new order.
If you are a registered user, you can log into your account, go to Orders, open the specific order, and click the “TRY AGAIN” button that appears below the billing address.
⚠️ This option is available only for registered users. If you placed the order as a guest, contact us and we will help you.
🚫 I purchased paint or a similar product and want to return it. Is that possible?
Paints, embossing powders, glues, varnishes, mediums, and similar materials cannot be returned due to their nature.
You can read our full return policy here.
🎉 How does the Scraps n Pieces rewards program work?
At SnP, we reward your love for creativity 💛
With your purchases, you collect points that you can redeem for gift vouchers.
You can find all the information here.
⚠️ What should I pay attention to when using the products?
For all products, always follow the manufacturer’s instructions for use and safety recommendations.
We try to be as detailed as possible in our product descriptions. However, if you have questions about usage that is not mentioned on the packaging, in the instructions, or in the product description, we encourage you to contact the manufacturer directly so you can be sure the product is suitable for exactly what you want to do.
